Returns Center

How it Works

Select the items to return

Get a refund confirmation

Send it off when you can

What is your return policy?

For orders placed online, you have 30 days from the date you received the order to make a return. For returns to be accepted all items should be returned in an unmarked, unused condition with the original packaging and the same condition that you received it in. Shoes that are returned without a box, in a damaged box, or with marked soles may not be accepted and will be sent back to you without a refund. HAIKI reserves the right to refuse a return if the criteria above are not met. 

How long will it take to receive my refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow 2-3 weeks from the shipping date for your refund. 

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